SEIBU Memberships Terms & Conditions

SEIBU MEMBERSHIP AND REWARD LOYALTY PROGRAMME 

TERMS AND CONDITIONS 

1. Membership 
1. To be a member, customers can download the MySEIBU App and sign up within the app.
2. A new member will receive a digital SEIBU Rewards card (‘e-Card’) and a unique membership number. 
3. Each person may have only one membership and the e-Card shall be tied to the membership.  The e-Card shall be for the member’s personal use only and may not be shared or distributed, or used for commercial purposes. 
4. SEIBU reserves the right to suspend or cancel any e-Card together with all benefits and privileges tied to it if SEIBU believes the e-Card is not used in accordance with these terms and conditions. 
2. Membership Tiers
1. There are 3 tiers of membership, namely BLACK (Tier 1), DIAMOND  (Tier 2) and BLUE (Tier 3).
2. A new sign-up will initially be accorded ‘Guest’ status. Upon the member having spent at least RM500 within 12 months of signing up, the member’s status will automatically be upgraded to BLUE membership. 
3. As a ‘Guest’, the member’s purchases will be rewarded with points but redemption of the points shall only be available when the membership status reaches at least BLUE within 12 months of signing up.
4. BLUE (Tier 3) Membership Information and Privileges:
1. Qualifying spend: RM500 - RM14,999.
2. Membership validity: 1 year.
3. Reward Points Conversion: RM1=1 Point; RM1 = 0.5 Points for Fine Jewellery, Luxury Watches and Premium Food Hall.
4. Exclusive access to our Members Day Sale.
5. Double Points for 15 days in the member’s birthday month.
5. DIAMOND (Tier 2) Membership Information and Privileges:
1. Qualifying spend: RM15,000 - RM29,999. 
2. Membership validity: 1 year.
3. Reward Points Conversion: RM1=2 Points; RM1=1 Point for Fine Jewellery, Luxury watches and Premium Food Hall.
4. Extra 10% Discount Day: Choice of 1 special day to enjoy an extra 10% discount.
5. Double Points for 15 days in the member’s birthday month.
6. Complimentary standard gift wrapping service. 
7. Special services (e.g. personal shopper assistance) as determined by SEIBU from time to time. 
8. Exclusive access to our Special Events and Members Day Sale. 
6. BLACK (Tier 1) Membership Information and Privileges:
1. Qualifying spend: RM30,000 & above. 
2. Membership validity: 1 year.
3. Reward Points Conversion: RM1=3 Points; RM1=1.5 Points for Fine Jewellery and Luxury Watches and RM1=1 Point for Premium Food Hall. 
4. Extra 10% Discount Days: Choice of 2 special days to receive an extra 10% discount.
5. Double Points for 15 days in the member’s birthday month.
6. Access to VIP Lounge Access and complimentary lounge drinks.
7. Complimentary standard wrapping and service.
8. Special services (e.g. personal shopper assistance) as determined by SEIBU from time to time.
9. Exclusive access to our Special Events and Members' Day Sale. 
7. Seibu may at its discretion extend the validity period of a membership tier or the qualifying spend period by up to a further 6 months.
3. Membership Qualifying Criteria
1. Membership tiers are based on the member’s total spend in a 12-month period beginning from the month in which the membership tier is effective.  Seibu may at its discretion extend this 12-month period by up to 6 months.
2. BLUE and DIAMOND members can progress to a higher tier at any time during a calendar when their spending reaches the qualifying spend of the higher tier and their new membership tier and its benefits shall take effect from the next purchase onwards. 
3. DIAMOND and BLACK members will continue to maintain their membership tier as long as they meet the qualifying spend for their respective tiers in each calendar year. 
4. If the qualifying spend is not met, DIAMOND and BLACK memberships may be downgraded to a lower tier and any Multiplier Points previously earned at the higher membership tier from returns and refunds shall be forfeited. To prevent this, members are encouraged to exchange for products of the same brand or category instead of requesting for refunds. 
5. SEIBU reserves the right to amend the qualifying spend for each tier at any time and at its discretion.

1. Qualifying Purchases and Exclusions 
1. Except for the following exclusions and items or brands specifically excluded at the prevailing time of purchase, the purchase of all items at our SEIBU store shall entitle the member to reward points and privileges attached to their membership.  
2. The exclusions mentioned in the foregoing paragraph shall include: 
1. Purchase of gift cards and gift vouchers.
2. Use of reward e-coupons redeemed through the SEIBU Rewards Programme and Promotional Campaigns.
3. Purchases at non-participating brands and tenanted counters.
4. Restaurants, cafes, and other eateries or kiosks at SEIBU Food Hall.
5. Delivery charges and other service-related charges.
6. Items specifically excluded at the time of purchase.
3. More information on such exclusions will be made available at our in-store Customer Service. 
2. Reward Points 
1. Reward points are loyalty points earned on qualifying purchases at our SEIBU store and are issued based on the member’s membership tier at the time of purchase.
2. Reward points are earned on the total Ringgit Malaysia value of eligible purchases, rounded down to the nearest Ringgit Malaysia. 
3. Members must present their e-Card at the time of payment to earn reward points.  Failure to do so may result in non-issuance of points.  Any exception to this condition shall be at the sole discretion of SEIBU.
4. If a purchase qualifies a member for a higher membership tier, points based on the higher tier shall apply from the immediate next purchase onwards up to 365 days from the date of the upgrade but shall not apply retroactively to purchases prior. 
5. When reward points are used to pay for a purchase, the Ringgit value of the said points shall not qualify for further reward points. 
6. In the event of a refund or an error, adjustment of points shall be proportionate to the value or in a manner that SEIBU deems most fair.  In the case of refund, all points adjusted shall be subject to a cooling-off period of 14 days before they are available for redemption. 
3. Redeeming Reward Points 
1. Reward points may be used to pay for purchases in full or partially, or redeemed for rewards or gifts available from time to time and are subject to the provisions below.
2. Reward points are available for redemption in blocks of RM10.  The equivalent number of reward points required for each block shall be based on prevailing conversion rates. 
3. Until they are available for redemption, reward points shall remain in the member's account until they expire. 
4. Reward points are valid for 24 months from the date they are earned and shall expire on the last day of the 24th month.
5. Reward points that have been used to pay for purchases may not be reversed in the member’s account if the purchases are returned for refund. To avoid such a situation, members are encouraged to exchange for products of the same brand or category instead of requesting for refund. 
6. If a member's reward points balance becomes negative, SEIBU may suspend the e-Card until the account is settled. 

1. Bonus Points 
1. Bonus points are additional points available to members if they meet the qualifying spend criteria during special promotions, e.g. Extra Points Campaigns, and during the birthday month for DIAMOND and BLACK memberships.
2. In addition to the terms and conditions here, bonus points are further subject to the terms and conditions of the particular promotions during which they are offered. 
3. Bonus points are not available to the member during 10% discount days. 
4. When redeeming a bonus points offer from an e-Coupon, members must present the e-Coupon via the MySEIBU App. Duplications or screenshots will not be accepted. Bonus points offers are non-transferable, non-refundable, and non-convertible to cash. 
5. DIAMOND and BLACK memberships are eligible to earn Double Birthday Bonus Reward Points for 15 days during their birthday month, from the 1st to the 15th or from the 16th to the end of the month, depending on their birthdate.  To ensure eligibility, members are encouraged to provide their birthday information when registering as a member. 
2. Other Benefits and Privileges: 
1. In addition to the foregoing rewards, members are also eligible for other benefits and privileges at our SEIBU store such as:
1. Exclusive Members’ Discounts on qualifying purchases at our SEIBU store during campaign periods throughout the year. 
2. Extra Reward Points on qualifying purchases at SEIBU on selected days.
3. Extra 10% Discount Day.  Except on Members Day Sale days, DIAMOND members have a choice of selecting any 1 day in a calendar year and BLACK members have a choice of selecting any 2 days in a calendar year during which they will be eligible for an additional 10% discount on items purchased.  
2. Members may book their 10% discount days through the MySEIBU app or by contacting our Customer Service.  A 24-hour notice period shall apply to all bookings.  This privilege is given to the member only and may not be transferred to another person or exchanged for cash.
3. Members are to note that the benefits and privileges mentioned herein may not apply to certain items or brands on a case to case basis.  Members should further note that the benefits and privileges may not be applicable in conjunction with other offers and promotions.  All discounts mentioned herein are not applicable for purchases made at our online store.  Members are advised to enquire in-store for a full list of exclusions. 
3. Rewards and Benefits Subject To Availability
1. While we will attempt to ensure that members will enjoy the rewards, benefits and privileges that come with their membership, they are nevertheless subject to availability at the prevailing time.  SEIBU reserves the right to amend or substitute them at its sole discretion. 
2. Redemption of rewards, benefits and privileges are also subject to the member presenting their e-Card via the MySEIBU app.
4. General 
1. The terms and conditions herein may be amended at SEIBU’s discretion without notice.  Latest updates will be made available at www.seibu.com.my. 
2. Additional rules may apply to SEIBU employees and affiliates.
3. The use of the e-Card shall signify the member’s acceptance of the terms and conditions prevailing at the time of use. 
4. SEIBU reserves the right to revoke a member's membership without notice which may lead to forfeiture of all point balances. 
5. Members will be required to present their e-Card when redeeming reward points.  In addition, members are to note that there may be occasions when they may be required to provide proof of identification. 
6. Members are responsible for any fees, costs, charges, claims, or liabilities (including taxes) arising from their membership in the Programme. 
7. Members are advised to keep their profiles up to date.  SEIBU shall not be responsible for app launch failure, non-receipt of OTP alerts, missed deliveries, etc., arising from members’ failure to update their profiles. 
5. Privacy and Your Data 
1. By participating in the programme, the member is deemed to have given consent to SEIBU to collect and store their personal information, including their name, address, purchase history and all other information.
2. While SEIBU will ensure that the use any personal information provided by the member is in accordance with applicable data protection legislation in Malaysia, SEIBU shall be at liberty to use or share the information with its related or associated companies if it deems thathe act will help SEIBU to better serve the member in the offering of goods and services and in the form of better market research and analysis. 
3. For a full version of SEIBU’s privacy policy, please refer to the Privacy Policy section.